Category Archives: MGT 311

MGT 311 Week 5 Learning Team Reflection

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Discuss various strategies to managing diversity.

Describe the steps that can be taken as a manager to ensure that work teams are diverse, and describe how to manage diversity on an ongoing basis.

Write a 350- to 700-word summary of the team’s discussion.

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MGT 311 Week 5 Learning Team Change Management and Communication Plan

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Riordan Manufacturing has decided to make a change to company’s customer management system.  The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees.  This new system will require all employees to use one customer management system.  Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:


Section I: Change Management Plan


Resource: Riordan Manufacturing Virtual Organization


Review the intranet site for Riordan Manufacturing including Human Resources – Organizational Charts, Employee Files, etc., and Sales & Marketing – Marketing Information Systems.


Create a change management plan of 1,050- to 1,400-words. Complete the following in your plan:


·         Identify the current formal and informal power structures in the organization. How might the power and political structure of the organization affect employee behavior?

·         Identify the most appropriate and effective organizational structures for Riordan Manufacturing that will help them accomplish their planned changes.

·         What are the potential effects of this selected structure on employee behavior?

·         Identify characteristics of the company’s culture. What are the potential influences of the corporate culture on employee behavior?

·         Identify the potential sources of resistance to change and develop strategies to manage resistance to change.

·         Recommend a strategy to implement the changes over the next 12 months.

·         Describe how you will evaluate the success or failure of the planned change.


Section II: Communication Plan


Create a Communication Plan for the proposed change covered in the Change Management Plan. In the Communication Plan, complete the following:


·         Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels.

·         Identify the potential barriers to effective communication and strategies for overcoming the barriers.

Develop a message for one of the selected communication channels. In the message, complete the following:

·         Identify those areas affected by the change.

·         Establish the need for the change.

·         Create a sense of urgency around the change.

          Outline next steps in the change process.

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MGT 311 Week 5 DQ 1

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Deep-level abilities are closely related to job performance. As a manager, how could you use the knowledge that people differ to increase the likelihood an employee will perform his or her job well? What challenges does this pose when managing a diverse workforce?

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MGT 311 Week 4 Learning Team Reflection

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Discuss the Week Four objectives. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field.

Write a 350- to 700-word summary of the team’s discussion.

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MGT 311 Week 4 Individual Groups, Teams, and Conflict

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Part I: Team Strategy Plan


You are part of a group of newly hired team superintendents with Riordan Manufacturing. Your group was hired to lead new teams and begin production of the newly designed CardiCare Valve heart valves. This will be at the organization’s Pontiac, MI, location that is currently manufacturing custom plastic parts. Many of the production employees are current employees from other divisions, and the company expects to hire some new employees.


Resources: Riordan Manufacturing Virtual Organization, and Team Strategy Plan


Review the Riordan Manufacturing intranet site and the Human Resource section under Demographics, Employees, Employee Files, and Reports.


Prepare a plan to create the teams. Address the following in your plan:


·         Identify various strategies available to build teams.

·         What challenges or barriers may happen?

·         How will the best strategy be determined?

·         What measures will you use to determine if the team is operating successfully


Part II: Conflict Management Plan


While developing the teams, the management group finds that there is currently some internal conflict among two of the employees chosen for this project. David Nguyen has spoken to his current manager twice regarding his feelings that James Deal is intentionally creating problems on the production line, which is causing David to miss his quality checks. James insists that he has no idea what David is referring to and does not understand why David is trying to cause problem. James now goes to his own superintendent because he feels David is spreading rumors that he is looking for other work. David advises his own manager that he is not sure why James thinks this because he has never said anything like that.


Before the new teams are formed, the management group knows they must resolve this issue so that the new production teams can operate smoothly. Both James and David are good employees with positive performance reviews, and they were chosen for the new project because of this reason.


Resources: Riordan Manufacturing Virtual Organization, and Conflict Management Plan


Create a Conflict Management Plan for the conflict between David and James. In this plan, include the following:


·         The various conflict management strategies

·         The strengths and weaknesses of each

·         Considerations for selecting a strategy

·         Alternate strategies

.         Possible challenges

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MGT 311 Week 4 DQ 3

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An effective manager accepts the political nature of organizations. Power tactics are used to translate power bases into specific action, and there are a number of tactics that could be used in various situations. As a manager trying to influence your employees, what tactics would you personally be most likely to use? Why?

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