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Complete several activities using Medisoft™ for the final project,. Take screenshots and copy and paste these screenshots into the PowerPoint® presentation found in Appendix C. Note that a different amount of screenshots are required for different exercises. 
• Complete Exercises 15-1 through 15-9 on pp. 438-440 in Ch. 15 of Computers in the Medical Office.

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Reflect upon what you have learned in this course. In your opinion, what are three key areas where practice management software can be used to ensure smooth administration of a medical office? Provide your rationale for each selected area.

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Complete Applying Your Skills 7: Print a Patient Day Sheet and Applying Your Skills 8: Print an Insurance Payment by Type Report on p. 333 in Ch. 9 of Computers in the Medical Office. 
• Take screenshots of the following items an Take screenshots of the following items and paste them into a Word document:

o Patient Day Sheet page 1

o Patient Day Sheet page 2

o Insurance Payment page 1

o Insurance Payment page 2 paste 

• Post your Word document as an attachment. 

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Complete Applying Your Skills 12: Enter an Appointment and Applying Your Skills 13: Rescheduling an Appointment on p. 402 in Ch. 11 of Computers in the Medical Office.
• Create individual screenshots of Lisa Wright’s appointment and James Smith’s appointment on the Office Hours window. Paste the two screenshots into a Word document. 

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Week 7 DQ 1

Elizabeth Sanders is an 83-year old widow who is a long-time patient at your practice. Her primary insurance coverage is Medicare, and her secondary insurance is Blue Cross-Blue Shield. She has had several visits recently for a variety of ailments. She currently owes the practice $250 for tests that were denied by both Medicare and Blue Cross Blue Shield. Her account is now 75 days old. You spoke to her approximately 2 weeks ago, and she said that she was not financially able to pay. She also stated, “I should not have to pay because it was the doctor’s fault for ordering all of those tests that he knew Medicare wouldn’t cover. Those tests didn’t show anything anyway, he was just trying to get more money from me.” She then tells you that you should call Medicare because, “They paid for the same test for my friend. You probably put the wrong diagnosis on the paperwork, and that’s why they won’t pay.” She denies ever receiving the first collection letter that you sent.

What would your next step be in the attempt to collect on Ms. Sanders’ account? Explain your rationale. How would you address Ms. Sanders’ claim that Medicare paid for the same test for her friend? Which is more important: collecting the debt or retaining the customer?

Week 7 DQ 2

Many people do not think of a medical office as a business. What is the purpose of a medical office having an effective financial policy? Why is it important?

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Complete Applying Your Skills 10: Add an Patient to the Collection List and Applying Your Skills 11: Create a Collection Letter on p. 368 in Ch. 10 of Computers in the Medical Office. 
• Take screenshots of the following items once you have entered Elizabeth Jones’ information and paste the screenshots into a Word document:
o Tickler Item
o Collection List
o Collection Letter Report
o Collection Letter
• Post your response as an attachment. 

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 Resource: Ch. 7 of Computers in the Medical Office
• Complete Applying Your Skills: Reviewing Claims on p. 239.
• Scroll down the screen until the name WRIGHLI0 is visible in the Claim Management box. Create a screenshot of the Claim Management box in Ready to Send status and paste it into a Word document.
• Scroll down the screen until the name WRIGHLI0 is visible in the Claim Management box. Create another screenshot of the Claim Management box in the Sent status and paste the screenshot into the same Word document.

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Resources: Ch. 8 of Computers in the Medical Office
• Complete Applying Your Skills: Enter Insurance Payments and Applying Your Skills: Create Statements on p. 289 of Computers in the Medical Office.
• Take screenshots of the following items once you have entered Lisa Wright’s information, and paste the screenshots into a Word document: 
o Deposit box for Applying Your Skills 5

o Apply Payments/Adjustments to Charges box for Applying Your Skills 5 

o Statement Management box in Ready to Send status for Applying Your Skills 6 

o Statement for Lisa Wright for Applying Your Skills 6 

o Statement Management box in Sent status for Applying Your Skills 6 

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Week 5 DQ 1

What tasks in Medisoft have you found to be the most challenging so far? What made these tasks challenging? Have you overcome these challenges? If so, how?

Week 5 DQ 2

You are sitting at your desk entering charges for a patient when you receive a call from the front desk. Patient Angela Diaz has just been seen by the doctor, and she is in the process of checking out. Angela is requesting the following information prior to leaving the office:

The charges for this visit

Angela mailed a check in the amount of $50 to be applied to charges related to her last visit. She wants to know if you received her check and the amount of her current balance.

She needs to schedule two appointments. One appointment is a 15-minute blood pressure check and the other is a routine physical.

In what order would you complete the tasks? How does proper time management assist in the collection process and customer service?

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Resource: Applying Your Skills on p. 205 in Ch. 6 of Computers in the Medical Office

• Respond to the following: What are the main sections of the Transaction Entry dialog box, and what is the function of each? 

• Complete Applying Your Skills: Add a Diagnosis and Enter Procedure Charges 

• Take a screenshot of the information you added to the Diagnosis tab and paste it into your Word document. 

• Take a screenshot of the information you added to the Transaction Entry dialog box and paste it into your Word document. 

•    Post your response as an attachment.

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