Category Archives: COM 295 (NEW)

COM 295 Week 2 Assignment Empathetic Listening Scenario (2 Papers)

COM 295 Week 2 Assignment Empathetic Listening Scenario (2 Papers)

Think back over conversations you have had with friends, family members, co-workers, or classmates.
Select a conversation in which the other person wanted to talk about something that was troubling him or her. As you replay this conversation in your mind, think about how well you did in terms of empathic listening.
Develop a 1,050-word analysis including:
Explain whether you found yourself being critical when the person really just needed someone to listen.
Identify whether you let the person know, by your words or actions, you cared about his or her dilemma, even if you were not able to help in any other way.
Analyze your listening performance.
Note: Be sure not to disclose any private information; you can change the names of the people involved or the circumstances as needed to maintain privacy.
Format the assignment consistent with APA guidelines.
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COM 295 Week 1 Mobile Technology Paper

COM 295 Week 1 Mobile Technology Paper

Write a 350 to 700-word response to the questions below
·         Discuss how mobile technology is changing the practice of business communication.
·         Define ethical communication.
·         Explain how the widespread use of social media has increased the attention given to the issue of transparency.
·         Give an example of how mobile communication can be used to in a business setting. 

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COM 295 Week 1 Knowledge Check (2 Sets)

COM 295 Week 1 Knowledge Check

Set 1

1. Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

 2. _____ is the process of interpreting messages from others into meaning.

 3. All outgoing messages are encoded and all incoming messages are decoded through:

 4. _____ is the component of active listening in which nonverbal communication plays a vital role.

 5. Reflecting is the component of active listening which entails:

 6. Which of the following communication trends is considered a barrier to effective listening?

 7. Which of the following statements about defensive comments is true?

 8. Which of the following is characteristic of high cultural intelligence?

 9. How do individualists differ from collectivists?

 10.Which of the following is a feature of low performance societies?

 11.The cultural dimension of assertiveness deals with:

 12. Which of the following is characteristic of people from low humane orientation cultures?

13.In what way does caring help establish credibility in the business world?

 14.A _____ takes a stakeholder view that includes all groups in society affected by a person’s business.

 15. People can demonstrate competence by:

 16. Character can be defined as:

 17. Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes to give one of her managers the “Employee of the Year” award, and one of her teams the “Stars of the Year” award. Which of the following teams should she choose for the “Stars of the Year” award if she is looking for one that operates in a high-trust environment?

 

Set 2

1. As part of an effort to hire younger workers, a multinational organization assures applicants that they will get to visit its offices in other countries and work with the employees there. However, only two out of every nine workers actually get selected for such projects. What moral dilemma best fits this scenario?

2. Hester’s organization has put her in charge of setting up their first office in a different country. She hires a construction firm to oversee the building operations. A project manager at the firm tells her that the building work is “almost complete,” but when Hester goes in person a week later she finds that work hasn’t even begun. What moral dilemma best describes this situation?

3. Which of the following could lead to an ethical dilemma as a result of a cosmetic half-truth?

4. Dave is a member of the talent acquisition team at a pharmaceutical company. He almost always follows official guidelines when communicating in a professional capacity. However, he recently wrote an “off the record” letter to an applicant mentioning that while his credentials were excellent, he could not be offered employment as Dave’s next hire needed to fulfill certain diversity requirements. Can the company be held legally accountable in this instance? Why or why not?

5. Which act led to managers asking employees to grant signed permission before revealing confidential information?

6. Gabriel’s job involves overseeing business correspondence between his company and various governmental agencies. The passage of a certain act made this correspondence available for public scrutiny, and so Gabriel must ensure that all communication satisfies government requirements without divulging valuable company secrets. Which of the following acts made this correspondence available to the public?

7. Which of the following terms refers to a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior?

8. Juan, an anthropologist studying the lives of tribes in a remote forest region, notices that the people of a particular tribe are afraid of outsiders, and they avoid contact with neighboring tribes and civilizations. The attitude of the tribe can be described as _____.

9. Gina’s organization is headquartered in a country which has a low-context culture. The project she is working on requires her to spend a few months in a country with a predominantly high-context culture. What will Gina learn about the communication style of high-context cultures once she interacts with her colleagues there?

10. In the context of intercultural business communication, why is it important to become aware of your own biases?

11. What information on U.S. business culture would you give to an employee who recently moved to your local office?

12. What is the process in which a translator encodes a message into another language and then a different translator retranslates the same message into the original language?

13. Gillystone Inc. has employees in branches across the United States. The company wants to create a common site for information about all the projects its employees tackle, the solutions they offer, and the results of these solutions over time. Employees will be required to update the site frequently by themselves, adding their observations and experiences. Which of the following technologies is the best option for both Gillystone and its employees?

14. What is the process of obtaining ideas, solutions, and insights to organizational issues from groups of people from inside as well as outside an organization known as?

15. Pelican Toys has distributors throughout the United States. At present, the company keeps in contact with its distributors through telephone and email, communicating confidential information about new products and prices. Distributors contact Pelican headquarters to communicate their queries. Pelican wants to upgrade to a secure online system through which distributors can access information from the company and communicate their queries or complaints as quickly as possible. Which of the following methods is most suited for this purpose?

16. Once a receiver receives a message, he understands the idea communicated by the message through a process known as

17. Who among the following people is at the transmission stage of the communication process?

18. Dave edits a travel blog. Rachel, one of the contributors, has written a substandard article for the blog, and Dave has to give her feedback to help her improve the piece. Which of the following is the most constructive way to offer feedback?

19. Aman, a technical manager at Soo Kin Technologies, has recently started working with a new team. One of his team members sends him an urgent message on the company’s instant messaging client. However, Aman’s computer has a number of different applications running, and he doesn’t notice the message until the next morning. Which barrier to communication is demonstrated in this scenario?

20. Leanne is the marketing manager in charge of executing Unipax’s new marketing strategy. A month into implementation, market research reveals that the strategy is largely ineffective. Though others in the company want to change the strategy, Leanne insists on retaining it, saying that the market research data does not reveal anything about the marketing strategy. Which barrier to communication is Leanne likely to be experiencing?

21. Identify the instance in which a filter blocks or distorts a message before it reaches the recipient.

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COM 295 Week 1 Communication Process Worksheet NEW

COM 295 Week 1 Communication Process Worksheet NEW

Instructions
Complete the Communication Process worksheet.
Click the Assignment Files tab to submit your assignment.
Communication Process

Complete the following table.

§ Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1.
§ Identify one personal or business communication scenario.
§ Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided.

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COM 295 Final NEW (3 Sets)

COM 295 Final NEW (3 Sets)

Score 25/30

1 The career summary section of a résumé should provide the candidate’s ________.
objective for the job search
memberships, awards, certifications and licensure, and activities
list of personal references
major accomplishments, abilities, and attributes

2 Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an “Employee of the Year” award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?
Jenny, who helps her employees develop the skills that will allow them to advance
Jon, who sets short- and long-term deadlines for every project and meets them promptly
Paul, who is the best copy editor and proofreader in the department
Ayesha, who always takes on extra work to help the department meet its deadlines

3 Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company’s shareholders, indicates a sense of _________.
accountability
individuality
opportunity
future-orientation

4 Your coworker LaRita has asked you to review her slide presentation. You notice that it is difficult to recognize and process the most important ideas and information. To help her fix this, what will you recommend that she change?
She should limit her text to five words per line and three to four lines per slide.
She should include a compelling image every few slides.
She should choose dark backgrounds and text colors.
She should use bold or italics to highlight key ideas.

5 Lori is using secondary research to develop a business report. How can she write her report in a way that demonstrates originality in thought?
Generate her own conclusions and recommendations
Use the most current documentation guidelines
Adopt a methodical approach to decision making
Cite all her research sources

6 Your résumé should tell a story of:
the value can provide to a company
everything you have learned and done in your previous job
how you plan to improve your areas of weakness
your educational accomplishments

7 In order to focus your presentation on people, you should:
make individuals and groups the subject of your sentences
use a lot of “I” statements
include as many photographs as possible in your slides
avoid using presentation software or other technology

8 In the context of developing persuasive messages, which of the following is most likely to help you demonstrate a voice of competence?
adopting the tone of mass advertising such as over-the-top appeals
developing strong ideas in the interest of your audience
focusing only on logical appeals
using only emotional appeals in your persuasive messages

9 Rick is trying to schedule a video teleconference with colleagues at several locations. To do so, he needs to coordinate their schedules and also check to see if the company needs to invest in any additional resources to make it happen. By addressing coordination and resource issues, he is dealing with:
constraint
richness
immediacy
control

10 A mistake that many job applicants make while creating résumés is:
trying to display everything they do well
highlighting only a few of their abilities and attributes
neglecting to include areas they need to improve on
forgetting to include their hobbies and other interests

11 Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud. What aspect of communications relates to the storage of messages?
permanence
planning
coordination
constraint

12 A colleague asks you for advice on how to understand the audience of his persuasive message. Which of the following pieces of advice will you offer?
Wait until the message is perfected before choosing the right audience.
Focus on their values and not their needs.
Consider the psychological principles that impact people’s decisions.
Ask as few questions as possible to avoid annoying them.

13 Which of the following should contain all your research sources and should be provided at the end of your report?
the executive summary
citations
the reference list
table of contents

14 Which of the following is useful advice on conducting business across cultures with those who have limited English ability?
Use slang and jargon instead of literal language as much as possible.
Allow those with limited English ability enough time to process their thoughts into English.
Speak at your normal, regular pace instead of speaking slowly as this may be viewed as disrespectful.
Determine a person’s level of communication proficiency within the first few moments of your interactions with them.

15 _____ is the process of converting meaning into messages composed of words and nonverbal signals.
Filtering
Translating
Encoding
Decoding

16 Which of the following is a trait of individualists?
They communicate directly to efficiently deal with work tasks and outcomes.
They stay in relationships even when they are no longer mutually satisfying.
They tend to follow the perceived dreams and goals of the group as a matter of duty.
They tend to stay in contact with and work through extended networks.

17 Which of the following is typically included in the reviewing stage of writing an effective business message?
ensuring the communication is fair
identifying the primary message and key points
setting a positive and other-oriented tone
finding the needs of the audience

18 In the context of persuasive messages, validating your readers means that you are:
overcoming objections by providing counterpoints
providing solid reasons why your product, service, or idea benefits readers
demonstrating a business need—a gap between what is and what could be
recognizing and appreciating others’ needs and preferences as legitimate

19 _____ noise occurs when communicators apply different meanings to the same words or phrases.
Cognitive
Psychological
Physical
Semantic

20 Which of the following is true of documenting secondary research sources?
Writers can use a variety of documentation systems, including MLA and APA styles.
Ideas that are summarized do not require documentation.
The only thing that has to be documented is a direct quotation.
Statements that are paraphrased do not require documentation

21 Gregor, who works at a textbook company, has put together a presentation proposing that the company save money by getting its images from less expensive stock photo sites. Gregor needs to present his idea to the executive committee. Considering the content of his presentation, which of the following people on the committee should he most try to influence?
The marketing director
The editorial director
The design director
The production editor

22 Which of the following is an example of projected cognitive similarity?
Rico assumes that all cultures are inferior to his culture.
Bill assumes that the cultural stereotypes shown in the popular media are true.
Deirdre assumes that other cultural groups have the same values as hers.
Elana assumes that no two cultures are alike in terms of values and norms.

23 In order to design your slides to facilitate ease of processing, you should:
use complex charts for complex information
limit your text to ten words per line
use at least one compelling image on every slide
provide as much information as possible on every slide

24 Vanessa has been assigned the task of creating an effective business message aimed at improving the productivity of the employees in her company. In the process of creating the business message, she studies the background of the employees, their needs, and priorities. To which step of the planning process for developing influential messages does Vanessa’s action typically belong?
Idea development
Audience analysis
Message structuring
Message review

25  Which of the following is true of competence?
It is often evaluated by one’s track record of achievements.
It increases when individuals focus on connecting with others.
It has grown less important in the post-trust era.
It is innate and cannot be gained through experience.

26 Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?
texting
webinar
social networking
written messages

27 By doing audience analysis, Radika discovers that the people she will be giving her sales presentation to know very little about her product. Because of this, she is likely to decide to:
spend more presentation time informing the audience
involve them in her presentation
eliminate bulleted and numbered lists from her slides
use only emotional appeals in her presentation

28 One of the first tasks to accomplish when developing a presentation is to:
use headings to create a storyboard
gather content for an effective review
develop effective slides
understand the needs of your audience

29 Which of the following is an example of psychological noise?
Jenna’s boss does not take her complaint seriously because construction noise prevented him from hearing it.
Jenna’s boss does not take her complaint seriously because he thinks teenagers always exaggerate.
Jenna’s boss does not understand that when she says a product is “bad,” she means she likes it.
Jenna’s boss does not understand what she tells him because his hearing aid battery dies.

30 Which of the following is typically included in the drafting stage of writing an effective business message?
setting a positive and other-oriented tone
ensuring that the communication is fair
identifying the primary message and key points
finding the needs of the audience

 

                                                                                           SET 2

1.      A colleague asks you for advice on how to understand the audience of his persuasive message. Which of the following pieces of advice will you offer?

o  Consider the psychological principles that impact people’s decisions. (Page 241)

o  Ask as few questions as possible to avoid annoying them.

o  Wait until the message is perfected before choosing the right audience.

o  Focus on their values and not their needs.

 

2.      Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an “Employee of the Year” award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

o  Paul, who is the best copy editor and proofreader in the department

o  Ayesha, who always takes on extra work to help the department meet its deadlines

o  Jon, who sets short- and long-term deadlines for every project and meets them promptly

o  Jenny, who helps her employees develop the skills that will allow them to advance. (Page 199)

 

3.      Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud. What aspect of communications relates to the storage of messages?

o  coordination

o  planning

o  permanence (Page 36)

o  constraint

 

4.      Which of the following is true of documenting secondary research sources?

o  Statements that are paraphrased do not require documentation.

o  Ideas that are summarized do not require documentation.

o  The only thing that has to be documented is a direct quotation.

o  Writers can use a variety of documentation systems, including MLA and APA styles. (Page 382)

 

5.      Rick is trying to schedule a video teleconference with colleagues at several locations. To do so, he needs to coordinate their schedules and also check to see if the company needs to invest in any additional resources to make it happen. By addressing coordination and resource issues, he is dealing with:

o  richness

o  immediacy

o  constraint (Page 36)

o  control

 

6.      Lori is using secondary research to develop a business report. How can she write her report in a way that demonstrates originality in thought?

o  Cite all her research sources

o  Adopt a methodical approach to decision making

o  Generate her own conclusions and recommendations (Page 382)

o  Use the most current documentation guidelines

7.      ​In the context of developing persuasive messages, which of the following is most likely to help you demonstrate a voice of competence?

o  ​using only emotional appeals in your persuasive messages

o  adopting the tone of mass advertising such as over-the-top appeals

o  focusing only on logical appeals

o  ​developing strong ideas in the interest of your audience​ (Page 243)

 

8.      Which of the following should contain all your research sources and should be provided at the end of your report?

o  The executive summary

o  Table of contents

o  Citations

o  The reference list (Page 382)

 

9.      Which of the following is an example of psychological noise?

o  Jenna’s boss does not take her complaint seriously because construction noise prevented him from hearing it.

o  Jenna’s boss does not take her complaint seriously because he thinks teenagers always exaggerate (Page 28)

o  Jenna’s boss does not understand what she tells him because his hearing aid battery dies.

o  Jenna’s boss does not understand that when she says a product is ‘bad’ she means she likes it.

 

10.  One of the first tasks to accomplish when developing a presentation is to:

o  Use headings to create a storyboard

o  Develop effective slides

o  Gather content for an effective review

o  Understand the needs of your audience (Page 420)

 

11.  Which of the following is an example of projected cognitive similarity?

o  Rico assumes that all cultures are inferior to his culture.

o  Bill assumes that the cultural stereotypes shown in the popular media are true.

o  Elana assumes that no two cultures are alike in terms of values and norms.

o  Deirdre assumes that other cultural groups have the same values as hers. (Page 92)

 

12.  Your coworker LaRita has asked you to review her slide presentation. You notice that it is difficult to recognize and process the most important ideas and information. To help her fix this, what will you recommend that she change?

o  She should choose dark backgrounds and text colors.

o  She should use bold or italics to highlight key ideas (Page 429 & Page 439)

o  She should include a compelling image every few slides.

o  She should limit her text to five words per line and three to four lines per slide.

 

13.  In order to focus your presentation on people, you should:

o  Avoid using presentation software or other technology

o  Include as many photographs as possible on your slides

o  Use a lot of “I” statements

o  Make individuals and groups the subject of your sentences (Page 448)

 

14.  A mistake that many job applicants make while creating resumes is:

o  Trying to display everything they do well (Page 470)

o  Neglecting to include areas they need to improve on

o  Highlighting only a few of their abilities and attributes

o  Forgetting to include their hobbies and other interests

 

15.  By doing audience analysis, Radika discovers that the people she will be giving her sales presentation to know very little about her product. Because of this, she is likely to decide to:

o  Use only emotional appeals in her presentation

o  Spend more presentation time informing the audience

o  Involve them in her presentation

o  Eliminate bulleted and numbered lists from her slides

 

16.  Which of the following is typically included in the drafting stage of writing an effective business message?

o  Setting a positive and other-oriented tone (Page 119)

o  Ensuring that the communication is fair

o  Finding the needs of the audience

o  Identifying the primary message and key points

 

17.  In order to design your slides to facilitate ease of processing, you should:

o  Limit your text to ten words per line (Page 429)

o  Provide as much information as possible on every slide

o  Use at least one compelling image on every slide

o  Use complex charts for complex information

 

18.  __________ is the process of converting meaning into messages composed of words and nonverbal signals.

o  Filtering

o  Translating

o  Decoding

o  Encoding (Page 26)

 

19.  Vanessa has been assigned the task of creating an effective business message aimed at improving the productivity of the employees in her company. In the process of creating the business message, she studies the background of the employees, their needs, and priorities. To which step of the planning process for developing influential messages does Vanessa’s action typically belong?

o  Message review

o  Message structuring

o  Idea development

o  Audience analysis (Page 120)

 

20.  In the context of persuasive messages, validating your readers means that you are:

o  Recognizing and appreciating others’ needs and preferences as legitimate (Page 245)

o  Providing solid reasons why your product, service, or idea benefits readers

o  Demonstrating a business need – a gap between what is and what could be

o  Overcoming objections by providing counterpoints

 

21.  Which of the following is typically included in the reviewing state of writing an effective business message?

o  Ensuring the communication is fair (Page 119)

o  Identifying the primary message and key points

o  Setting a positive and other-oriented tone

o  Finding the needs of the audience

22.  ________ noise occurs when communicators apply different meanings to the same words or phrases.

o  Physical

o  Semantic (Page 28)

o  Cognitive

o  Psychological

 

23.  Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company’s shareholders, indicates a sense of _________.

o  Accountability (Page 8)

o  Individuality

o  Future-orientation

o  Opportunity

 

24.  Your resume should tell a story of:

o  Everything you have learned and one in your previous job

o  Your educational accomplishments

o  How you plan to improve your areas of weakness

o  The value you can provide to a company (Page 470)

 

25.  Which of the following is useful advice on conducting business across cultures with those who have limited English ability?

o  Use slang and jargon instead of literal language as much as possible

o  Determine a person’s level of communication proficiency within the first few moments of your interactions with them.

o  Allow those with limited English ability enough time to process their thoughts into English. (Page 94)

o  Speak at your normal, regular pace instead of speaking slowly as this may be viewed as disrespectful.

 

26.  Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

o  Written messages

o  Social networking (Page 38)

o  Webinar

o  Texting

27.  Which of the following is true of competence?

o  It increases when individuals focus on connecting with others.

o  It is innate and cannot be gained through experience.

o  It is often evaluated by one’s track record of achievements. (Page 274)

o  It has grown less important in the post-trust era.

28.  Gregor, who works at a textbook company, has put together a presentation proposing that the company save money by getting its images from less expensive stock, photo sites.  Gregor needs to present his idea to the executive committee.  Considering the content of his presentation, which of the following people on the committee should he most try to influence?

o  The design director

o  The production editor

o  The marketing director (Page 358)

o  The editorial director

 

29.  Which of the following is a trait of individualists?

o  They communicate directly to efficiently deal with work tasks and outcomes.        (Page 95)

o  They tend to stay in contact with and work through extended networks.

o  They stay in relationships even when they are no longer mutually satisfying.

o  They tend to follow the perceived dreams and goals of the group as a matter of duty.

 

30.  The career summary section of a resume should provide the candidate’s ________.

o  Objective for the job search

o  Major accomplishments, abilities, and attributes. (Page 470)

o  Memberships, awards, certifications and licensure, and activities

o  List of personal references.

                                                                                           SET 3

Vanessa has been assigned the task of creating an effective business message aimed at improving the productivity of the employees in her company. In the process of creating the business message, she studies the background of the employees, their needs, and priorities. To which step of the planning process for developing influential messages does Vanessa’s action typically belong?

 

Idea development

 

Message review

 

Message structuring

 

Audience analysis

 

———————————————————–

Gregor, who works at a textbook company, has put together a presentation proposing that the company save money by getting its images from less expensive stock photo sites. Gregor needs to present his idea to the executive committee. Considering the content of his presentation, which of the following people on the committee should he most try to influence?

• The design director

•The marketing director

•The production editor

•The editorial director

———————-

 

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

•texting

•written messages

•social networking

•Webinar

———————————————-

Rick is trying to schedule a video teleconference with colleagues at several locations. To do so, he needs to coordinate their schedules and also check to see if the company needs to invest in any additional resources to make it happen. By addressing coordination and resource issues, he is dealing with:

•constraint

•immediacy

•richness

•Control

————————

The career summary section of a résumé should provide the candidate’s

•major accomplishments, abilities, and attributes

•objective for the job search

•memberships, awards, certifications and licensure, and activities

•list of personal references

——————————-

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COM 295 Entire Course With Final Guide

COM 295 Entire Course

COM 295 Final Exam Guide (3 Sets)

COM 295 Week 1 Mobile Technology Paper

COM 295 Week 1 Communication Process Worksheet

COM 295 Week 1 Communication Process

COM 295 Week 1 Knowledge Check (2 Sets)

COM 295 Week 2 Ethics in Business Communications

COM 295 Week 2 Global Communications

COM 295 Week 2 Knowledge Check (2 Sets)

COM 295 Week 2 Assignment Collaboration Definitions Paper

COM 295 Week 2 Assignment Empathetic Listening Scenario (2 Papers)

COM 295 Week 2 Ethics & Credibility in Business Communications

COM 295 Week 3 Knowledge Check (2 Sets)

COM 295 Week 3 New Hire Communication

Com 295 Week 3 Technology and Communications

COM 295 Week 3 Assignment Constructing Effective Business Messages Part I (2 Papers)

COM 295 Week 4 Knowledge Check (2 Sets)

COM 295 Week 4 Peer Review New Hire Communication

COM 295 Week 4 Persuasive Messages

COM 295 Week 4 Resume

COM 295 Week 4 Career Connection Resume Building

COM 295 Week 4 Assignment Developing Persuasive Business Messages Part II (2 Papers)

COM 295 Week 5 Persuasive Presentation

COM 295 Week 5 Resume Review

COM 295 Week 5 Career Connection Persuasive Presentation

COM 295 Week 5 Career Connection Resume Review

COM 295 Week 5 Assignment Designing Effective Presentations Part III (2 PPT)

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