Category Archives: BUS 430

STRAYER BUS 430 Week 4 Assignment 1 LensCrafters Case Study NEW

STRAYER BUS 430 Week 4 Assignment 1 LensCrafters Case Study NEW

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BUS 430 Week 4 Assignment 1 LensCrafters Case Study  NEW

Assignment 1: LensCrafters Case Study

Due Week 4 and worth 250 points

This assignment requires student complete an analysis of the LensCrafters case from Chapter 6 of the text.

Write a six to seven (6-7) page paper in which you:

1. Evaluate LensCrafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.

3. Examine LensCrafters’ value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

4. Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

5. Examine the different types of technologies applied to LensCrafters’ service operations and evaluate how the technologies strengthen the value chain.

6. Use at least three (3) quality resources in this assignment.Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Apply the concept of operations management.

• Compare and contrast the difference between a supply chain and a value chain.

• Analyze the types of measures used for decision making.

• Analyze the five key competitive priorities and their relationship to operations strategy.

• Analyze different types of technology and their role in manufacturing and service operations.

• Use technology and information resources to research issues in operations management.

• Write clearly and concisely about operations management using proper writing mechanics.

BUS 430 Week 5 Quiz 4 NEW

BUS 430 Week 5 Quiz 4 NEW

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BUS 430 Week 5 Quiz 4 NEW

• Question 1

In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the

• Question 2

The final step in using the House of Quality involves identifying those technical features that meet any of the following criteria except

• Question 3

High customer contact systems would most commonly be found in ____.

• Question 4

Which of the following is not a principal dimension of a servicescape?

• Question 5

Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.

• Question 6

A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%.  What is their overall reliability?

• Question 7

Which of the following is not a principal element in service encounter design?

• Question 8

A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of

• Question 9

Which of the following is not a principal issue in service encounter design?

• Question 10

In design specification terminology, permissible variation is called

• Question 11

The process by which a model is constructed to test a good’s physical properties or use under actual operating conditions is called

Selected :

Prototype testing

Correct :

Prototype testing

• Question 12

Which of the following is not correct regarding product or process simplification?

• Question 13

Which of the following is not supported by Japan’s Genichi Taguchi?

• Question 14

Which of the following is not a principal dimension of the servicescape?

• Question 15

Quality Function Deployment (QFD) starts with

• Question 16

Which one of the following best describes reengineering?

• Question 17

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

• Question 18

Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?

• Question 19

Which of the following is least related to Value Stream Mapping?

• Question 20

Ships, weddings and estate planning are examples of ____ goods and services

• Question 21

Which of the following is not a major activity in designing a goods-producing or service-providing process?

• Question 22

Dell computers and Subway sandwiches are examples of ____ goods.

• Question 23

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

• Question 24

What type of process would a paper mill most likely use?

• Question 25

The terms, “general purpose equipment,” “flexible and capable of customizing work” and “wide variety of goods or services” best relate to

• Question 26

The lowest resource utilization is usually found in

• Question 27

Little’s Law

• Question 28

Which is the correct order of hierarchy?

• Question 29

Appliances and iPods are examples of ____ goods.

• Question 30

Which of the following is not a common process design improvement strategy?

STRAYER BUS 430 Chapter 3 Quiz NEW

STRAYER BUS 430 Chapter 3 Quiz NEW

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US 430 Chapter 3 quiz NEW

1. When Bill Gates stated that “Microsoft is always two years away from failure,” he was emphasizing the importance of

2. Value chain measures would generally be less valuable to

3. In choosing performance measures, an organization might consider all of the following criteria except

4. The service-profit chain model

5. Productivity is the

6. Which of the following would be a typical operational-level quality performance measure?

7. The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?

8. Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?

9. Which of the following is not a key dimension of service quality?

10. At a basic level, quality should be measured in three areas.  Which of the following is not one of those areas?

11. Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

12. In regard to the value chain model, efficiency, cost and cycle time would be most related to

13. Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

14. Regarding the service-profit chain model, which of the following is not viewed as internal performance?

15. The ability to respond quickly to changes in the amount and type of demand is called

STRAYER BUS 430 Chapter 5 Quiz NEW

STRAYER BUS 430 Chapter 5 Quiz NEW

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BUS 430 Chapter 5 quiz NEW

1. Which of the following is not a major characteristic of a customer relationship management system (CRM)?

2. Regarding industrial robots, which choice is not correct?

3. During which stage of technology development and adoption is design and demand flexibility most critical?

4. Which of the following would not be included in a typical Customer Relationship Management System (CRM)?

5. Enterprise Resource Planning Systems (ERP)

6. _______ involves computer control of a manufacturing process, such as determining tool movements and cutting speeds.

7. Infinite scalability is most related to

8. Which of the following is not a stage in technology development and adoption?

9. All organizations face common issues regarding technology.  Which item below does not belong on the list of issues?

10. Computer integrated manufacturing systems result in

11. All of the following are benefits of adopting technologyexcept

12. Computer-Aided Manufacturing (CAM) has advantages over conventional manufacturing approaches under many conditions.  Which of the following is not such a condition?

13. Filing your individual federal tax returns would best be described as what type of value chain?

14. ____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems.

15. The dot.com company WebVan focused on

STRAYER BUS 430 Quiz 1 NEW

STRAYER BUS 430 Quiz 1 NEW

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BUS 430 Quiz 1 NEW

•  Question 1

Which of the following is not a current challenge to OM?

•  Question 2

Which one of the following has the lowest goods content?

•  Question 3

Which one of the following has the highest goods content?

•  Question 4

The quality revolution is most related to

•  Question 5

The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on

•  Question 6

A customer benefit package (CBP) includes

•  Question 7

A golf simulator in a retail sports store is an example of

•  Question 8

Which is generally related to service operations?

•  Question 9

Support processes would typically include all of the following except

•  Question 10

Which one of the following is not an example of biztainment?

•  Question 11

Which of the following is not a key activity of an operations manager?

•  Question 12

A value creation process could be any of the following except

•  Question 13

A support process could be any of the following except

•  Question 14

The three issues that are at the core of operations management include all of the following except

•  Question 15

Which of the following is the correct sequence describing the evolution of operations management?

•  Question 16

Which of the following generally does not result from vertical integration?

•  Question 17

“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of

•  Question 18

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

•  Question 19

Which of the following is not normally considered a variable cost?

•  Question 20

Which of the following is not a component of a value chain?

•  Question 21

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

•  Question 22

For a restaurant, order-taking, bill payment and home delivery would be considered

•  Question 23

A competitively dominant customer experience is often called a

•  Question 24

Operational structure of the value chain deals with

•  Question 25

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

•  Question 26

In the value chain model for a hospital, patients, drugs and staff would be considered

•  Question 27

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

•  Question 28

The control of Wal-Mart’s value chain is ______, while the control of General Electric’s  is __

•  Question 29

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

•  Question 30

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

STRAYER BUS 430 Quiz 1 set 1 NEW

STRAYER BUS 430 Quiz 1 set 1 NEW

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BUS 430 Quiz 1 set 1 NEW

1. Which one of the following has the highest goods content?

2. Support processes would typically include all of the following except

3. The quality revolution is most related to

4. Which is generally related to service operations?

5. The three issues that are at the core of operations management include all of the following except

6. A support process could be any of the following except

7. Which one of the following is not an example of biztainment?

8. Service organizations generally

9. A customer benefit package (CBP) includes

10. A value creation process could be any of the following except

11. Which of the following would be the lowest in goods content and highest in service content?

12. In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

13. A golf simulator in a retail sports store is an example of

14. Which one of the following has the lowest goods content?

15. Which of the following is not a current challenge to OM?

16. A competitively dominant customer experience is often called a

17. The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

18. A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in¬house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in¬house or outsource it.

19. ____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

20. Which of the following is not normally considered a variable cost?

21. When break¬even analysis is applied to an outsourcing decision, the breakeven quantity is

22. ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

23. Which of the following generally does not result from vertical integration?

24. The control of Wal¬Mart’s value chain is ______, while the control of General Electric’s is ________.

25. Operational structure of the value chain deals with

26. In the value chain model for a hospital, patients, drugs and staff would be considered

27. From the pre¬ and post¬service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

28. The first, second, and third waves of outsourcing experienced by the U.S. are

29. From the pre¬ and post¬service view, transportation service, training service and consulting and technical services would be considered

30. For a restaurant, order¬taking, bill payment and home delivery would be considered

 

STRAYER BUS 430 Quiz 2 NEW

STRAYER BUS 430 Quiz 2 NEW

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BUS 430 Quiz 2 NEW

1. Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

2. Employee satisfaction and other workforce-related measures fall into which perspective in the Balanced Scorecard?

3. Interlinking is the quantitative modeling of cause-and-effect relationships between

4. Productivity is the

5. Customer satisfaction rating increases as time-on-hold waiting decreases is an example of

6. The service-profit chain model

7. Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

8. At a basic level, quality should be measured in three areas.  Which of the following is not one of those areas?

9. Which of the following would not be a typical organizational-level financial performance measure?

10. Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?

11. In regard to the value chain model, efficiency, cost and cycle time would be most related to

12. Which of the following is not a key dimension of service quality?

13. The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except

14. Dell’s ability to provide a wide range of customized computer hardware to accommodate customers’ needs best describes

15. Which of the following would be a typical operational-level quality performance measure?

16. ____ attributes are most likely to be experienced by the customer when using estate planning services.

17. Goods and service features that differentiate one customer benefit package from another are called

18. Operations design choices include all of the following except

19. Which of the following is not generally considered a competitive priority?

20. With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as

21. With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in

22. Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods?

23. Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process.  The initial loop is

24. In an automobile, which of the following would not be considered an order winner?

25. Which of the following would not constitute an element of operations infrastructure?

26. With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as

27. The text uses McDonald’s to exemplify Professor Terry Hill’s Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of

28. Families of goods or services having similar characteristics or methods of creation are called

29. A firm’s ability to achieve market and financial superiority over its competitors is called

30. With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as

 

STRAYER BUS 430 Quiz 3 NEW

STRAYER BUS 430 Quiz 3 NEW

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BUS 430 Quiz 3 NEW

1. Filing your individual federal tax returns would best be described as what type of value chain?

2. Information technology has significantly affected health care.  Which of the following is not an outcome?

3. Computer integrated manufacturing systems result in all of the following EXCEPT:

4. Which of the following enables engineers to design, analyze, test, simulate, and “manufacture” products before they physically exist?

5. Infinite scalability is most related to

6. All of the following are benefits of adopting technology except

7. According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to

8. ____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems.

9. The dot.com company WebVan focused on

10. Which of the following would not be an activity a return facilitator handles?

11. Which of the following would not be included in a typical Customer Relationship Management System (CRM)?

12. All organizations face common issues regarding technology.  Which item below does not belong on the list of issues?

13. Regarding industrial robots, which choice is not correct?

14. _______ involves computer control of a manufacturing process, such as determining tool movements and cutting speeds.

15. CRM helps firms gain competitive advantage by all of the following except

STRAYER BUS 430 Quiz 5 NEW

STRAYER BUS 430 Quiz 5 NEW

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BUS  430 Quiz 5 NEW

Question 1

The production of large goods such as airplanes is best accomplished using a ____ layout.

Question 2

All of the following are limitations to process layout except

Question 3

An assembly line with 28 operations is to be balanced. The total amount of time required for all 28 operations is 39 minutes. The longest operation takes 2.2 minutes and the shortest takes 0.8 minutes. The line will operate for 450 minutes per day.

1. Determine the minimum and maximum cycle time.

2. What is the output rate if the cycle time is set at 2.2 minutes?

Question 4

Which one of the following fits best with process layout?

Question 5

Which of the following is not a common reason for facility layout studies?

Question 6

For a given cycle time in line balancing, assembly-line efficiency can be increased by

Question 7

Considering ergonomics, which of the following does not fit?

Question 8

The typical layout of facilities in a hospital would be an example of a ____ layout.

Question 9

A ____ layout is an arrangement based on self-contained groups of equipment needed to produce a particular set of goods or services.

Question 10

All of the following are common objectives of layout studies except

Question 11

An assembly line with 28 activities is to be balanced. The total amount of time required for all 28 activities is 39 minutes. The line will operate for 450 minutes per day. What must the cycle time be to achieve an output rate of 400 units/day?

Question 12

A(n) ____ performs entire jobs rather than specialized, assembly line work.

Question 13

Which of the following is not a disadvantage of virtual teams?

Question 14

____ set their own goals and inspect their own work, often hire their own replacements and prepare their own budgets.

Question 15

The determination of specific job tasks and responsibilities is called ____.

Question 16

The metric “perfect order fulfillment” is often used to measure ____.

Question 17

A(n) ____ seeks to balance capacity and demand, might use only a few large distribution centers, and minimize costs of routing products from factories to retail stores and customers.

Question 18

Managing the flow of goods and materials from the customer backward through the supply chain is called

Question 19

A firm that specializes in certain types of goods-producing activities, such as customized design, manufacturing, assembly, and packaging, and works for end users is called a ____.

Question 20

A pull system

Question 21

The point in the supply chain that separates the push system from the pull system is called the

Question 22

Factors such as managers’ preferences, services and taxes, available transportation systems, banking services and environmental impacts would be most closely related to which level of the facility location hierarchy?

Question 23

A contract manufacturer can offer significant competitive advantages. Which one of the following is not an advantage of using a contract manufacturer.

Question 24

A(n) ____ produces only what is needed at upstream stages in the supply chain in response to customer demand signals.

Question 25

The Supply Chain Operations Reference (SCOR) Model function that entails procuring goods and services to meet planned or actual demand is called ____.

Question 26

The weights typically used in the center-of-gravity method are

Question 27

A push system

Question 28

Where in its supply chain does Dell, Inc. begin to use a pull system?

Question 29

All of the following are considered non-economic factors in location decisions except

Question 30

The center-of-gravity method takes all the following into account except

STRAYER BUS 430 Quiz 6 NEW

STRAYER BUS 430 Quiz 6 NEW

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bus 430 Quiz 6 NEW

Question 1

Safety capacity is intended for all of the following except

Question 2

Which of the following is a short-term capacity decision?

Question 3

According to the Theory of Constraints, ____ is the amount of money generated per time period through actual sales.

Question 4

Safety capacity or a capacity cushion is

Question 5

When the average unit cost of a good or service decreases as the capacity and/or volume of throughput increases, it is called ____

Question 6

Safety capacity is most closely related to

Question 7

Which of the following is not correct relating to bottleneck resources?

Question 8

For a non-bottleneck activity,

Question 9

A doctor’s office would charge no-show patients $30 if they did not cancel their appointment 24 hours ahead of the appointment because

Question 10

An entity in which idle capacity exists is called a ____.

Question 11

All the following are means to adjust short-term capacity except

Question 12

Which of the following is not a key consideration in long-term capacity strategy?

Question 13

The long-term capacity expansion strategy that can be called a capacity straddle strategy is

Question 14

The capacity expansion approach that provides the most safety capacity is

Question 15

All the following are means to manage capacity by shifting and stimulating demand except

Question 16

____ forecasts are needed to plan work-force levels, allocate budgets among divisions and schedule jobs and resources.

Question 17

A tracking signal provides a method for quantifying forecast

Question 18

Repeatable periods of ups and downs over short periods of time are called ____.

Question 19

A(n) ____ is a one-time variation that is explainable.

Question 20

Which of the following is not a statistical method?

Question 21

All of the following are important concepts in forecasting except

Question 22

For single exponential smoothing,

Question 23

Which of the following does not fit with the Delphi method?

Question 24

If single exponential smoothing is used and the time series has a negative trend, the forecast will

Question 25

Regular patterns in a data series that take place over long periods of time are called ____.

Question 26

The forecasting error measurement that is different in that the measurement scale factor is eliminated is

Question 27

An R2 of 0.80 means

Question 28

Which of the following is not a valid approach to gathering data for judgmental forecasting?

Question 29

All of the following are important in choosing a forecasting method except

Question 30

Regression analysis